Texting is the most powerful communication channel available, making it both highly effective and easily abused. Because of this, the government and wireless carriers have regulations in place including the TCPA and CTIA. Trumpia takes this very seriously, and we have an entire team in place to help you stay compliant with your messaging. These are just a few of the compliance services we offer:
When you create an account, one of our compliance specialists will walk you through the do’s and don'ts of mobile messaging and answer questions you may have such as:
- Who can I send messages to?
- When can I send messages?
- What content am I not allowed to send?
Our software has built-in programming logic that helps you collect and manage contacts in a compliant manner. When a subscriber opts-in, they automatically receive the legally required disclosures on what types of messages they’ll receive, as well as how often to expect them. We also have programming logic that automatically removes a contact from your database when they text “STOP” to your registered phone number, saving you from the hassle of having to do it manually.
Our staff keeps an eye out to spot potential content violations or spam in outbound messages. While the ultimate responsibility of avoiding legal recourse falls upon the user, this measure can assist you in potentially catching mistakes and better understanding the legal constraints.
If you have any questions on compliance, please do not hesitate to contact our support team, which is here 7 days a week to help.