We are committed to working closely with you to promptly resolve any issues you may come across. Please review the following details to familiarize yourself with common administrative tasks:
Our support team is available 7 days a week. To get assistance, you can either:
If at any point in time you need to change or update your account information like company name, domain name, company address, or username, we need to have those changes on record. Download the Change of Information Form (as of March 2012), print and complete the form legibly, and sign your name by hand. Then simply scan a copy and email it to firstname.lastname@example.org.
If you have been locked out of your reseller control panel, it may be due to one or more of the following violations:
If you have not committed any of these violations but still cannot access your control panel, contact us directly at 1-888-707-3030 to resolve this issue. If a lockout occurs after business hours, email email@example.com. Please note that your customers will not be affected by this lockout.