Case Study: US Open

The US Open's Chief Umpire Office sends text messages to reach and coordinate their officials as they moved about the courts.

The US Open Tennis Championships is a premier tournament, and a mainstay on the pro tennis tournament circuit since 1881.

http://www.usopen.org/

The Challenge

The US Open’s Chief Umpire Office needed a way to effectively communicate with their staff. However, the challenge was notifying individual officials as they were all scattered and moving around the event grounds. They quickly realized that the email service they were previously using was ineffective. So they began looking for a software that enabled them to send their notifications to their officials while still being mobile.

“We find that the service is good for a group scattered throughout the event grounds and whose main source of communication is mobile phone.” Julio Echavarria, Manager of Officiating Development

Our Solution

They found a solution with Trumpia. Upon signing up, they quickly implemented Trumpia to send text notifications regarding any upcoming events and updates. Fill out the form to view the full case study!