In compliance with MMA regulations, when an individual opts in to a distribution list, the advertiser must provide an estimate of how many messages an individual will receive in a given month. It is your responsibility to ensure that you are fully compliant, so please be sure to check all relevant industry and carrier regulations.
This will not prevent you to send messages above this threshold value.
The subscriber will receive a text notification: "Welcome! Msg data rates may apply. Get X# msg/mo. Reply HELP for help. STOP to Optout."
In creating a mobile keyword, the very last step would be selecting the frequency at which the auto-response message is sent to the contact after he/she texts the keyword to the short code. There are three options in this step.
a. Only once per mobile number: If a number is already on the distribution list attached to this keyword, they will not receive the auto-response message.
b. Only once every hour, day, week, month, or year: A customer can receive the auto-response message once every hour, day, week, month, or year, depending on which one you choose. For example, if you select every hour and a customer texts the keyword twice within one hour, that person will receive the auto-response message only once.
c. Every time: No matter how many times a customer texts the keyword, the auto-response message will be sent every time.
The possible reason a keyword does not work when you test it is that the last step was set to "Only once per mobile number." Again, if the number is already in the distribution list, that number will not receive the auto-response message. We suggest that if you are running a test, select "Every time" in the last step. Once testing is complete, you can go back into your keyword options and change the setting to Only once per mobile number.
To download the CSV file and check the failed contacts:
You cannot edit the keyword compliance message. This is a standardized templated message. However you can make three minor changes:
To make edits to these fields, please refer to the following:
After completing the import certification, you will be able to import contacts using an Excel spreadsheet. First, please make sure the contact information is in the correct format. The first row will be the name of the column itself (i.e., "First Name", "Email", etc.). All subsequent rows will be a contact that you are wanting to import (i.e., Row 2 would be "John Smith", his email, mobile number, etc.), followed by the next contact, and so on.
Once the file is formatted, click Save As, and under Save As Type, choose CSV (comma delimited) format.
We have a variety of online sign-up pages.
By our Terms & Conditions, a number needs to be added to the compliance message. You can change the number that appears by doing the following:
There are two general approaches to building your contact list.
When someone texts a keyword for the first time, two messages are sent: the "Welcome standard data rates may apply" message and the auto-response message that you created. The first message is required by MMA guidelines and our contract with our supported phone carriers. Because this message is required, it will not cost you any text credits. The "REPLY STOP to opt-out" instruction is required by law and therefore must appear on every message.
It is your responsibility to ensure that you are fully compliant, so please be sure to check all relevant industry and carrier regulations.
To turn on the ability to import contacts, a form needs to be submitted to us. You can complete this form electronically, but the signature must be handwritten. To access this form:
Once the form has been filled and signed, you can upload it back into our platform:
It takes up to four business hours for our Audit team to look at your form.
To edit keyword settings, please follow the proceeding steps.
If you want to edit the actual keyword, you will have to delete it then recreate it.
A subscriber will be removed and blocked from a short code or long code when they text STOP to that code. They will be removed or blocked from email lists when they click the Unsubscribe link at the bottom of any email they've received from our system.
If a subscriber wishes to opt-in again and remove the block, they have two ways to do so. These options can be found under "Collect" on the Keyword and Online Sign-up Tools page. For toll-free numbers, however, the subscriber must first text UNSTOP to the number first before they can opt-in again.
You can get more information after opting in by simply replying "help" to the short code you initially texted the keyword to.
You can easily remove international numbers via the following steps.
You can easily export contacts through the following steps.
You should see a file being downloaded on your browser. Simply open the file to view your exported contacts.
In order to create a distribution list, please do the following.
To copy a contact from one distribution list to another, please follow these steps.
To edit a contact, follow these steps.
Please note you can only edit mobile numbers and emails of contacts that were manually added or imported; all other fields are editable regardless of how the contact was collected (ie. keyword, online sign-up page, import).
To check your file for landline numbers, do the following.
To create a custom data field, follow these steps.
When you edit your keyword, you can find your custom data field under the Data Capture section.
Yes, because of the file sizes, there is a difference in text credit costs between SMS and MMS. A regular SMS text blast, which includes plain text and up to 160 characters, will cost 1 text credit per mobile number. An MMS text blast, which includes long text messages (exceeding 160 characters), picture, and video, will cost 3 text credits per mobile number.
Please note: Not all U.S. carriers and mobile devices support MMS.
The Telephone Consumer Protection Act (TCPA) time restriction prevents any solicitation text messages before 8 a.m. and after 9 p.m. local time. This is based on the mobile number's area code.
TCPA time restriction does not affect non-solicitation messages. If you are using the service for non-solicitation messages such as information, alerts, and/or employee communications, please provide the following:
You can turn off the time restriction only for informational/non-solicitation messages.
To open a saved draft:
To change the SMS header on your messages, please do the following.
This organization name will now be available in the header of your messages. It is possible to change the SMS header when creating a keyword and sending a message.
You can easily add a template through the following steps.
This organization name will now be available in the header of your messages. It is possible to change the SMS header when creating a keyword and sending a message.
Appointment reminders allow you to schedule multiple messages. To send appointment reminders at different times:
To use the Send From Phone feature, follow these steps.
To check credit usage:
To add a Facebook page, you must first connect the Facebook account that was used to create the Page. If you are using our legacy UI, follow these steps.
If using the newest User Interface, follow these steps.
You may request to cancel your account by contacting support and providing us with your username and email address. To read our termination policy, please refer to our Terms of Use.
To purchase more credits:
To check the short code that your subscribers have to text to:
This short code is the number your subscribers will text the message or keyword to.
You can make a past due payment by following these steps:
To get an API Key, you need to fill out an API Certification form.
To access this form:
Once the form has been filled and signed, you can upload it back into our platform:
It takes up to four hours for our Audit team to look at your form.
Once your form is approved, you can find your API Key under the Account tab and you can click on API Settings. On the API Settings page, you will have the API Key available for you.
Trumpia 3.0 includes a brand new layout and user experience for our customers:
If your organization uses our Access Control feature, we do not recommend you use Trumpia 3.0 at this time.