Appointment Reminder

The Leading SMS Provider for
Sending Appointment Reminders

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What are Appointment Reminders?

Appointment reminders are text messages sent to mobile messaging subscribers to remind them of an upcoming appointment or reservation. Sending appointment reminders are especially effective because text messages are seen more frequently than email or voice reminders.

With Trumpia, businesses can send highly targeted and relevant messages to their contacts, automatically. This will save your organization time and money, and your customers will appreciate your business more for making their experience more streamlined.

Why Medical Offices Need SMS

Studies show that over 33% of consumers have at some point opted in to receive text reminder from a service provider, like medical offices. Medical offices who use this information will in return reach more of their patients, decreasing no shows and increasing attendance.

Here are some statistics on why appointment reminders needs to be a part of your medical offices’ patient outreach strategy:

  • Text Messages Get Seen

    98% of text messages are read, compared to just 22% of emails

  • Texting Messages are Quick

    90% of text messages are read within 3 minutes.This makes it the most effective way to remind contacts of your sales and events.

  • Text Messages are Engaging

    Text messaging have an engagement rate that is up to eight times higher than email.

  • Text Messages Are Everywhere

    89% of consumers say they want to text message to communicate with a business, but only 48% of businesses are equipped to do this.

Getting Started

When you decide that your business or organization should start sending appointment reminders, you need to find a text messaging provider like Trumpia. These providers give businesses the ability to send appointment reminders to their customers, and they give you the tools to do even more than sending an SMS reminder.

How To Get Patients Enrolled

Once you’ve decided on a text messaging provider, here are the steps you need in order to send text reminders to your customers.

  • During Scheduling

    When a patient calls in you can offer them the option to sign up for a text reminder before their appointment. Since this is an informational text, verbal consent is enough for them to opt in to receive your appointment reminders.

  • Online Appointment

    If your office allows for online appointments, you can include an option in your forms to sign up for appointment reminders.

  • In The Waiting Room

    By displaying a keyword in your waiting rooms or on collateral, you can have your patients sign up to receive appointment reminders or reminders for things like flu shot season.

Use Cases

In this section we want to cover how medical offices have used appointment reminders in order to engage their patients. This will help medical offices understand how appointment reminders will help them meet their needs and ensure patients remember their next medical office visit.

  • A texting solution like Trumpia can integrate with the scheduling software your office already uses to automatically send appointment reminders the day before their visit.
  • With a service like Trumpia your appointment reminders can ask your contacts if they can make an appointment and help them reschedule if they can't.
  • Send Appointment Reminders

    With 98% of all texts being read, there’s no better way to ensure patients remember their appointments.

    • Integrate with the scheduling software your office already uses to automatically send reminders the day before an appointment.
    • Automatically confirm whether or not the patient can make it, and send corresponding messages based on their answer. For example:
  • Follow Up Automatically

    After an appointment, make sure your patients are well taken care of with automated follow-up messages.

    • Send periodic post-op care instruction and medication reminders.
    • Text-enable your office’s business phone number, so patients can text in to ask questions rather than be stuck on a call..
  • Communicate with Employees

    Trumpia makes sending important announcements and coordinating employees schedules faster and more effective.

    • Send internal messages for things like PTO requests or benefits reminders.
    • Fill missed shifts with text alerts to get coverage.
    • Send important memos to staff instantly.

The Trumpia Advantage Trumpia’s automated appointment reminder solution for medical offices does more than the simple reminders of many competitors. This includes:

  • Trumpia Compliance Consulting

    Due to HIPAA regulations, medical offices must be careful when texting patients due to HIPAA regulations. But while there are many restrictions, we won’t leave you to fend for yourself. Our experienced consulting team is always here to advise you on the do’s and don'ts of text messaging, as well as help construct compliant campaigns that return ROI.

  • Automation

    Trumpia can send your text message for you. This will save time and effort, and it can help you reach your subscribers better and provide a better experience no matter what industry you are in.

    • Trumpia’s Auto Campaigns can carry out complex campaigns without you needing to program anything on your end. You just set our system up to send appointment reminders to your contacts and our software takes care of the rest.
    • You can easily run drip campaigns that send out sms reminders at set intervals whenever a contact makes a certain action in our platform. You compose the messages and set the timing and then we send the appointment reminder at the right time!
  • Smart Targeting

    Trumpia’s Smart Targeting sorts contacts to be sent appointment reminders based on criteria you set. This lets you send appointment reminders but automatically targets them for you, leading to better engagement and fewer opt outs.

    • Unlike some of the competition who can send appointment reminders but only indiscriminately, Trumpia’s Smart Targeting gets you results by maintaining your customer’s satisfaction by not sending them spam messages and only sending personalized messages.
    • Trumpia’s distribution lists automatically organize themselves in real time whenever your contacts update their information or when a new contact is added or unsubscribed. This means every appointment reminder that is sent will be accurate.
  • Lifecycle Engagement

    Trumpia’s Lifecycle Engagement software is more than just a collection of tools like appointment reminders, it is an automated engagement platform that helps you meet the needs of your customers.

    • By providing automated, intelligent appointment reminders, subscribers are more likely to stay subscribed to your messaging campaigns and become advocates for your business.
    • With intelligent appointment reminders you will see fewer opt outs and more customers engage with your messaging campaigns.
  • Omnichannel Messaging

    Trumpia isn't just for SMS appointment reminders, we have other channels for sending reminders and messages to your contacts.

    • You can send voice reminders too, ensuring you reach 100% of your audience no matter their preferred channel.
    • Our email comes with many of the same advanced features that our text reminders have, including scheduling, targeting, and analytics.
  • API

    Trumpia is known for our highly scalable messaging API, one of the core features being automated appointment reminders. Customers stay with our API because of our unmatched support, powerful tools, and the ability to send reminders and messages through other messaging channels.

    • Trumpia can integrate with your existing scheduling software via Zapier.
    • You don't have to only send appointment reminders. Our messaging solution allows you to send messages across all channels, including text, email, and voice broadcasts. This is perfect for sending announcements during things flu shot season in order to get patients interested and ready.