Text Credit Use Summary

Breakdown of Text Credit Usage

Outgoing Messages

In general, all outgoing SMS messages cost 1 text credit. (Each MMS message costs 4 text credits.) Outgoing messages are sent during:

Contact Collection
  • Keyword auto-response
  • Follow-on auto-response
  • Alternate auto-response
  • Keyword sign-up alert sent to a Trumpia user at their registered phone number
Sign-Up Pages
  • Online sign-up page SMS auto-response
  • Facebook Widget SMS auto-response
SMS Features
Mobile Voting
  • Mobile voting choices
  • Mobile voting auto-response
Shuffle Responder
  • Shuffle responses
  • “End of Shuffle” message
  • Text-to-Screen auto-response
Message Sending
  • Any messages sent to mobile numbers
  • Automated message sent in response to user “Text Reply” message
  • Appointment Reminders

Exceptions to 1 credit rule:

  • SMS messages sent to international numbers vary. Click here to see the international text credit charge breakdown.
  • Any failed delivery costs will be refunded (unless it fails due to invalid mobile number).
  • The "Welcome" message sent after keyword signup or online sign-up page opt-in does not cost a credit.
    • The message is "[Organization Name]: Welcome! Msg&Data rates may apply. Get [x] msg/mo of [DESCRIPTION]. Reply HELP for help, STOP to OptOut. [office number]"

Inbound Messages

In general, all incoming messages cost 1 credit for toll-free numbers, and 0 credits for dedicated short codes. Inbound Text Messages are received in the following cases:

  • Subscriber texts in a keyword to your number
  • Subscribers may also send full messages to the keyword inbox.
Message from Subscriber
  • If a subscriber replies to any outbound message they have received from our system without preceding the message with a keyword, this text reply is considered an inbound message

Exceptions to the free credit rule for dedicated short codes:

  • For mobile voting, each MO costs the user 0.5 credit.
  • For the shuffle responder, each MO costs the user 0.5 credit.
  • For text-to-screen responder, each MO costs the user 0.5 credit.
  • For answers to an Auto-Campaign prompt, each MO costs the user 0.5 credit.
  • If the user is utilizing the API, he/she will be charged 1 credit for every MO.