01 Increase Efficiency with Automation
Trumpia’s powerful automation delivers 3 main advantages:
- Smart Targeting: Intelligently segment your employees based on their location or department, so you can send alerts to only the affected ones.
- Click-through Tracking: Send links to onboarding material or new security memos, and automatically remind employees who haven’t clicked it yet a week later.
- Text Bot: Our intelligent Text Bot system can automatically answer common troubleshooting questions or direct the employee to the proper IT representative. See example
- 1Train employees to text in specific keywords like “ITHELP” when they experience an issue
- 2Our system can then text back “Do you need help with A) printer issues, B) network issues, C) a password reset, or D) other.
- 3If the employee texts back B), they could automatically be sent a mobile link for how to solve common network issues.
- 4Using Landline Texting, your IT desk can answer common questions or schedule an appointment automatically, all without disclosing your personal phone number.
02 Improve Employee Satisfaction
- Have a two-way text conversation between your department and employees by text-enabling your office’s number, saving you from long calls, messages getting lost in an inbox, or playing phone tag.
- Since 90% of text messages are read within 3 minutes, you can alert employees in minutes to do things like update anti-virus software or alert them of suspicious emails or outages.
- Solicit employee feedback via SMS surveys, which have a 7.5x higher response rate than emails.
- Train employees to text in keywords like “ITHELP” to get fast responses and help troubleshoot.
03 Integrate SMS into your existing systems
- Trumpia's powerful Omni-Channel API (including text and email) comes with a free shared short code, and you'll be able to send up to 300 SMS messages per second. We offer REST, HTTP, and SMTP APIs for features like mass texting, one-to-one communication, contact synchronization, two-factor authentication, and keywords through a variety of application languages.
- We also have Zapier integration which will allow you to automatically coordinate actions between Trumpia and hundreds of software you already use on a daily basis. See example Zaps
- Using information from Google Calendar, automatically send employees service appointment reminders.
- Automatically have your IT department texted when Amazon CloudWatch detects an issue with your servers.