Use Cases
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01 Give Customers a Choice in How they Reach You
64% of consumers say they prefer texting over voice calls for customer service because 81% find it frustrating to be tied up on the phone.
- Text-enable your business’s existing number, so you offer the convenience of either calling or texting the same number.
- Trum·pia helps you cater to customer channel preferences by offering text message, email, and voice messaging.
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02 Streamline Tasks with Automation
Trum·pia’s industry-leading SMS Automation carries out tasks for you, allowing you to accomplish more and keep customers happier without the costs of more hires.
- Intelligent TextBot: Create an automated text messaging attendant that can answer common questions by branching customers down messaging paths based on how they respond to prompts. See example
- Auto Campaigns: Set a condition, and when it’s met, our software automatically carries out predetermined tasks. For example, send a customer a survey after their service call, and if they complete it, you can send them a promotional offer to thank them. Later, they can be added to a drip campaign as well.
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03 Gather More Feedback
How did the most successful business get to where they are today? They listened to their customers.
- Text surveys get faster and more responses over email or postal surveys.
- Make the surveys interactive, so they branch dynamically according to your customer’s responses, allowing you to ask deeper and more relevant questions.
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04 Send Relevant Alerts
Trum·pia allows you to send customers targeted messages based on their interests and behavior within our system.
- Send individualized shipment and delivery notifications.
- Automatically send case updates, reminders for webinar trainings, and important service milestones.
- Since our Smart Targeting promotes only relevant messages, it greatly boosts customer satisfaction and minimizes opt-outs.