Why Use Landline Texting for IT Departments
IT departments can use features like Landline Texting to better communicate with employees and react to situations quickly.
Landline texting is a way for industries or departments like IT Departments to carry out conversations with their customers, using their existing landline number. This lets them carry out two-way text conversations with their customers or contacts, allowing them to personalize their messages and answer customer questions quickly. One of the biggest benefits of landline texting has for industries or departments like IT Departments is it allows your customer service team to carry out multiple conversations at once, meaning they are not limited to one customer at a time on the phone. While many texting services offer landline texting, none of them have the depth of features surrounding landline texting that Trumpia has. First, we can automate answering frequently asked questions for your service team, so they have to carry out fewer landline texting conversations with customers. Then, we can do automated follow up with customers like sending them surveys or coupons in order to better gauge the customer experience and provide personalized service.