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  • Dedicated Account Manager

Dedicated Account
Manager

With a dedicated account manager for SMS marketing on your side, you'll get access to an invaluable resource to help you maximize your ROI. These experts in your industry know the ins and outs of what successful campaigns entail because they've seen it firsthand.

  • Implement

    First, they'll work with you to teach you how to use our software and implement your initial use case.

  • Strategize

    Then, they'll help strategize expanded campaigns on a regular basis, so you get the most out of our software.

  • Advocate

    They will be your go-to-advocate for any issues that may arise.

All of our Premium Plans come with a Dedicated Account Manager bundled in, while Base Plan Users have the option to add this service as an upgrade. Discover the impact that attention and tailored advice from your personal account manager can have on your objectives.

Dedicated Account Manager Frequently Asked Questions

How quickly can I expect my dedicated account manager to respond when I reach out?

Your dedicated account manager typically responds within a few hours during business days, with priority given to urgent issues that might affect your campaigns. They're your main point of contact throughout your entire relationship with Trum·pia, so you won't get bounced around to different support reps each time you need help. We also offer general 24/7 support for urgent situations.

Will my account manager proactively reach out or do I need to schedule meetings myself?

Your account manager schedules regular check-ins with you to review campaign performance and suggest improvements. The regularity will be based on what they're seeing work for similar businesses. Beyond these scheduled calls, they also reach out proactively if they notice opportunities to optimize your messaging or if there's a new feature that fits your goals.

Can my account manager help build custom workflows or just provide general guidance?

Yes, your dedicated account manager can help design and build automated workflows specifically for your business needs using Trum·pia's Workbench tool. They can walk you through the setup process and can even create custom solutions, all without requiring any coding knowledge on your end. With our support, we save you from having to hire a developer (and all the costs that come with that).