FAQs
There's a reason why Forbes picked us as the #1 SMS marketing software. Trum·pia comes with features and service you can't find anywhere else, like drag-and-drop automated workflows, review management, lifelong customer journeys, omni-channel messaging, live phone support, and dedicated account management (with the proper plan).
Credits are used for each text message sent or received. Longer messages may use more credits. One credit is 160 characters or less in length.
Yes, that is considered an MMS message. MMS messages typically cost 3 messaging credits compared to 1 messaging credit for a standard SMS message (160 characters).
Lite & Standard Plans refresh credits every month, but Smart Plans include an additional 30-day rollover (for monthly options). All annual options provide the entire year’s worth of credits upfront with a 12-month rollover period.
The industry-mandated verification process usually takes between 2 and 10 days. Shortcodes take longer to provision, typically between 4 and 6 weeks. While you are waiting for your number to be approved you can ask for a temporary number so that you can test.
You can purchase credit buckets a la carte from your account or you can call us to purchase them as well. You can also upgrade your plan to get more credits.
All Trum·pia accounts are given a toll-free number free of charge. 10DLCs (10-digit long codes) and dedicated short codes can also be provisioned for an additional fee(s).
Absolutely. We can text-enable existing landline numbers. It typically takes around 10 business days to get the number provisioned.
Absolutely. The same features and tools that help Fortune 500s have been used by our small business partners to great success. Connect with us today and we can discuss a plan to fit your needs.
Carrier charges are small surcharges that mobile carriers apply to both incoming and outgoing messages. Incoming messages (also known as Mobile Originated, or MO's) are messages subscribers send to companies or organizations. MT (Mobile Terminated, or MT's) are messages sent by services to their subscribers.
