SMS Surveys that Actually Work
Getting feedback about your programs and events is crucial. Don't spend time sending out paper surveys, or wasting money on costly focus groups. Send surveys via SMS messages instead, as they have ten times the response rate of paper ones, and are far more interactive. With Trumpia, you even send different messages automatically based on the feedback the customer gives. For example, if they are satisfied with the event, send them to your review pages on Yelp and Google so they leave a positive rating. On the other hand, if the customer was unsatisfied with their experience, have them get in touch with a customer service rep instead, so they can air their grievances without leaving a damaging review.