Text Messaging for Critical Alerts

SMS for Critical Alerts

When disaster strikes, speed is key when it comes to alerting those affected. Text messaging for critical alerts is without a doubt the fastest and most surefire way to make sure an important message is heard, as over 90% of all messages are read within 3 minutes of delivery. Trumpia goes further by allowing you to send tailored alerts to the right person, at the right time, with little to no human intervention. For example, this enables you to alert only those affected without needlessly worrying those who are safe.

On top of that, Trumpia’s multi-channel solution supplements the power of texting with other messaging channels like email and voice to provide you with a variety of channels to alert people of the situation and provide updates in real time, across all channels.

How to use Trumpia for Critical Alerts

  • Address Questions and Concerns

    If someone is hiding from a danger, texting offers a discreet way to contact you as opposed to a noisy phone call. Also, in a case of urgency, people may not know what number to text. But with Trumpia’s landline texting, you can text-enable your well-known main number so they can simply text instead of call. Your staff can also carry out multiple one-on-one conversations to address concerns and reassure those affected efficiently, without placing people on a nerve-wracking hold.

    Track Results

    See exactly how many people responded to your text, how many people opened your email, and other crucial data during a critical situation. With Trumpia, you can see these figures on our dashboard instantly as they come in, so you can make more informed decisions.

  • Send Alerts From Anywhere

    In critical situations, your staff may be on the move and won’t always have immediate access to their computers or a reliable internet connection. With Trumpia, your staff can easily send a text alert from their mobile phones to everyone on your distribution list. They don’t need to install any apps or even have internet access on their phones. In times when seconds matter, the flexibility this offers could be astronomical.

    Create Contingency Plans via SMS

    No one ever knows when disaster will strike, but Trumpia is here to help you be ready, just in case. Our strategic consultants will work with you to devise a plan for critical situations, and our industry-leading support staff can help.

    Knowing where to go when a disaster strikes occurs could be the deciding factor towards being safe. Utilizing Trumpia’s SMS software, a church organization located in Beaumont, Texas was able to share refuge locations with its congregation via text, helping its members reach a safe place and weather the storm of Hurricane Harvey.

  • Alert Everyone, All At Once

    Text alerts are the fastest way to communicate, but you can’t rely on just one mode of communication in dire situations. Some people for example may not be subscribed to receive mobile alerts, but still need to be notified. With our multi-channel software, you can notify your entire audience simultaneously via SMS, MMS, Email and Voice. Make sure everyone gets your alert, no matter where they are or what device they’re using.

    Automate Followup

    Debriefing after a critical situation can be an extremely important way to bring closure. But especially with larger organizations, you may not have the time to personally connect with every person. With our Automated Workflows, you can set up campaigns that take care of a lot of the legwork for you.

    For example, after a situation is resolved, a school may send out an email with a link to a debriefing event or web page. If the student or parent clicks that link to get more information, they wouldn’t receive any more messages. However, if they don’t click the link within a couple of days, our system could automatically send it again via text message to make sure they see it.

  • Get Nearly Instant Responses

    People respond to text messages at a rate 750% higher and 60x quicker than email, meaning you won’t be kept sweating, waiting to hear back from people. You can also make sure everyone is safe and accounted for quickly and efficiently with Trumpia’s Yes/No feature. This lets your contacts report back if they are safe or still in need of help, allowing you to get a rough headcount and provide that information to first responders.

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    “A local newspaper subscribes to the alert system as well. When the bomb threat happened, they got the news first from our text messages. That’s the speed a system like this can offer.”

    - Dr. Ronald Rowe: Superintendent of Mercer Area School District