Text Messaging for Critical Alerts

SMS for Critical Alerts

During a critical situation speed, accuracy, and clear communication are the most important aspects you need in order to help those affected. SMS Texting for critical alerts is the best way to boost your response to critical situations because 90% of text messages are read within 3 minutes of being sent. Trumpia goes above and beyond this because our advanced automation allows you to send custom tailor made messages to each contact without any need for manual intervention. For example, you can only send messages to those who are affected and not needlessly scare those who are safe.

On top of that, Trumpia’s multi-channel solution supplements the power of texting with other messaging channels like email and voice to provide you with a variety of channels to alert people of the situation and provide updates in real time, across all channels.

How to use Trumpia for Critical Alerts

  • Illustration of a bubble with a question mark in itAddress Questions and Concerns

    If someone is hiding from a danger, texting offers a discreet way to contact you as opposed to a noisy phone call. Also, in a case of urgency, people may not know what number to text. But with Trumpia’s landline texting, you can text-enable your well-known main number so they can simply text instead of call. On the other side, you can have dedicated staff responding to those messages, instructing and guiding people towards safety.

    Customer SMS surveys iconTrack Results

    With Trumpia, you can track how many people have seen your alerts, how they have responded, and send two-way messages to them to communicate during a critical situation. This can allow them to silently communicate in a critical situation. Because Trumpia can track so many metrics you can use our system in addition to your other systems to accurately communicate during a critical situation and analyze your response once the situation is resolved.

  • text message bubble with exclamation markSend Alerts From Anywhere

    In critical situations, your staff may be on the move and won’t always have immediate access to their computers or a reliable internet connection. With Trumpia, your staff can easily send a text alert from their mobile phones to everyone on your distribution list. They don’t need to install any apps or even have internet access on their phones. In times when seconds matter, the flexibility this offers could be astronomical.

    Text messasage bubbles with three dots iconCreate Contingency Plans via SMS

    No one ever knows when disaster will strike, but Trumpia is here to help you be ready, just in case. Our strategic consultants will work with you to devise a plan for critical situations, and our industry-leading support staff can help.

    Knowing where to go when a disaster strikes occurs could be the deciding factor towards being safe. Utilizing Trumpia’s SMS software, a church organization located in Beaumont, Texas was able to share refuge locations with its congregation via text, helping its members reach a safe place and weather the storm of Hurricane Harvey.

  • onmi-channel iconAlert Everyone, All At Once

    Text alerts are the fastest way to communicate, but you can’t rely on just one mode of communication in dire situations. With our multi-channel software, you can notify your entire audience simultaneously via SMS, MMS, Email and Voice. Make sure everyone gets your alert, no matter where they are or what device they’re using.

    Automate sms campaigns iconAutomate Followup

    Debriefing after a critical situation can be an extremely important way to bring closure. But especially with larger organizations, you may not have the time to personally connect with every person. With our Automated Workflows, you can set up campaigns that take care of a lot of the legwork for you.

    For example, after a situation is resolved, a school may send out an email with a link to a debriefing event or web page. If the student or parent clicks that link to get more information, they wouldn’t receive any more messages. However, if they don’t click the link within a couple of days, our system could automatically send it again via text message to make sure they see it.

  • SMS yes/no responseGet Nearly Instant Responses

    Text messages have a response rate that is 750% higher and 60x faster than emails. This makes texting far more effective than sending email updates during a critical situation. Trumpia makes getting instant answers even easier with our Yes/No feature. This allows you to send a message and have contacts quickly respond back if they are save with a Yes or No. You can then forward that information to security teams or first responders so that they have an accurate tally of those affected.

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    “A local newspaper subscribes to the alert system as well. When the bomb threat happened, they got the news first from our text messages. That’s the speed a system like this can offer.”

    - Dr. Ronald Rowe: Superintendent of Mercer Area School District