Text Messaging for
Critical Alerts

How to Use Text Messaging for Critical Alerts

• Address Questions and Concerns

  If someone is hiding from a danger, texting offers a discreet way to contact you as opposed to a noisy phone call. Also, in a case of urgency, people may not know what number to text. But with Trumpia's landline texting, you can text-enable your well-known main number so they can simply text instead of call. On the other side, you can have dedicated staff responding to those messages, instructing and guiding people towards safety.

  Track Results

  With Trumpia, you can track how many people have seen your alerts, how they have responded, and send two-way messages to them to communicate during a critical situation. This can allow them to silently communicate in a critical situation. Because Trumpia can track so many metrics you can use our system in addition to your other systems to accurately communicate during a critical situation and analyze your response once the situation is resolved.

• Send Alerts From Anywhere

  In critical situations, your staff may be on the move and won't always have immediate access to their computers or a reliable internet connection. With Trumpia, your staff can easily send a text alert from their mobile phones to everyone on your distribution list. They don't need to install any apps or even have internet access on their phones. In times when seconds matter, the flexibility this offers could be astronomical.

  Create Contingency Plans via SMS

  No one ever knows when disaster will strike, but Trumpia is here to help you be ready, just in case. Our strategic consultants will work with you to devise a plan for critical situations, and our industry-leading support staff can help.
  
  Knowing where to go when a disaster strikes occurs could be the deciding factor towards being safe. Utilizing Trumpia's SMS software, a church organization located in Beaumont, Texas was able to share refuge locations with its congregation via text, helping its members reach a safe place and weather the storm of Hurricane Harvey.

• Alert Everyone, All At Once

  Text alerts are the fastest way to communicate, but you can't rely on just one mode of communication in dire situations. With our multi-channel software, you can notify your entire audience simultaneously via SMS, MMS, Email and Voice. Make sure everyone gets your alert, no matter where they are or what device they're using.

  Automate Followup

  Debriefing after a critical situation can be an extremely important way to bring closure. But especially with larger organizations, you may not have the time to personally connect with every person. With our Automated Workflows, you can set up campaigns that take care of a lot of the legwork for you.
  
  For example, after a situation is resolved, a school may send out an email with a link to a debriefing event or web page. If the student or parent clicks that link to get more information, they wouldn't receive any more messages. However, if they don't click the link within a couple of days, our system could automatically send it again via text message to make sure they see it.

• Get Nearly Instant Responses

  Text messages have a response rate that is 750% higher and 60x faster than emails. This makes texting far more effective than sending email updates during a critical situation. Trumpia makes getting instant answers even easier with our Yes/No feature. This allows you to send a message and have contacts quickly respond back if they are save with a Yes or No. You can then forward that information to security teams or first responders so that they have an accurate tally of those affected.