Texting for HR and Employee Communication

There is no bigger timesink than answering the same employee questions over and over again. And this can be very frustrating for HR teams who work tirelessly to create systems and documents that help streamline information. With SMS texting, you can keep employees in the know and accountable by sending updates to new policies via text and including trackable links. Our automated workflows can even answer FAQs for you, saving your HR team valuable time.

The recruitment process often involves questions, concerns, and scheduling conflicts that need to be resolved. Trying to manage these over emails or phone calls can cause delays in the process. But these issues are quickly managed through two-way employee text messaging, where applicants can ask questions and receive answers in real time. This means your human resources department spends less time on the phone and more time recruiting.

With more sophisticated software like Trumpia, you can even do things like target specific subsets of your employees. Our software can do this by asking your employees questions and automatically capturing their responses. Then, you can use this information to send accurately targeted messages. For example, when you have an alert for just the managers of your IT team at one specific branch or location, you can send it to just those employees rather than your entire staff.

One of the most important aspects of any business is recruiting the most qualified candidates. Studies show that 70% of candidates would like to apply for open positions on their mobile devices. While SMS is a relatively new way to recruit candidates, it is quickly becoming one of the most effective ways to find new talent. Creative planning with texting can allow you to discover new potential recruiting opportunities that did not exist before.

Any company with an excellent training and onboarding system ensures seamless employee integration. And without being properly prepared, many prospective employees can feel overwhelmed, creating an unhealthy work environment. We recommend sending resources and training material via text to make sure they receive it!

Sending the resources via text beforehand can also free up valuable time during in-person training that can be devoted to other things. Therefore, you can make your onboarding process a lot smoother by automating this part of the training process. You can even send links and track who has clicked them, leading to better training efficiency.

Trumpia can also send them a quick text survey to determine their proficiency and then automate responses based on if they answer correctly. Using reporting features, you can then quickly analyze answers to identify which employees mastered the content and which ones need additional training.

By alerting employees through a mass text message prior to enrollment season, you will give them substantial time to evaluate their current plans and ask any questions before the open enrollment deadline.

Send out links to your open enrollment plans to your employees through text. This will allow them to discover each plan fully while alleviating a majority of the questions your HR professionals need to answer, ensuring they pick the optimal plan. And keep in mind that employees who are satisfied with their benefits are 4x more likely to be satisfied with their work.

With Trumpia, you can even send links to the forms. Then, a week before the deadline, you can automatically send reminders to everyone who still needs to fill them out. Minimize the effort on your part while maximizing the responses you receive.

With Trumpia's automation and targeting, businesses can automate certain processes like screening potential candidates, freeing up their staff's time to work on more important tasks. Give your candidates what they want by implementing SMS to take your recruitment process to the next level. Tasks that take a lot of time, such as coordinating interview times, providing paperwork, and sending notifications of deadlines, can all be streamlined through text.

Sharing news and information with prospects will keep them interested and in the loop. Many potential hires end up lost because of a drop in communication at some point—don't let that happen to you. You can even send them relevant information based on the keyword they texted, behavioral history such as click-throughs, and interest so that you give them updates relevant to the position.

Keeping an open communication channel with employees can better facilitate a sense of being on a team. Text messaging services provide an avenue for encouraging employees, recognizing each team member, and keeping up company morale. Trying the same through email simply will not generate the same results. But the high open rate of SMS makes texting for employee communication far more effective. Text message for human resources communication easier on all levels, bringing your organization more tightly together.