We offer a complete set of SMS number type options so no matter your use case, we have an option that suits it.
Short codes are 5- to 6-digit numbers that are exclusively for text messaging. They are “short”, easier to remember, easy to text on the go, and allow for high throughput mass messaging.
Shared short codes are being sunsetted due to their ongoing risk of being shut down by carriers if one user misuses it or is non-compliant with their messaging.
These short codes operate exactly the same as their shared variant, but are only used by a single organization. This opens them up to a wider variety of campaigns including text-to-win and text-to-donate programs. You also get to choose any keyword, rather than worrying about whether or not someone else has already claimed it. Lastly, dedicated short codes allow for proper routing of messages, so you can have prolonged 1-to-1 conversations. Benefits of dedicated short codes however come at additional costs and can take between two to four months to provision for SMS and an additional 2 months to provision for MMS. However, if your dedicated code is not provisioned for MMS, all picture and video messages will be sent from a separate shared short code.
Long Codes are the 10-digit numbers that we are all accustomed to. Along with being more readily recognizable as a phone number than short codes, long codes offer the added benefit of being able to use a single number for calls and texting.
We can generate a new text enabled 10-digit number for you. These numbers however are only meant for 1-to-1 communication, and are currently only available via API.
Toll-free numbers give the presence of a large, national company. They are also a great option because they give you the same power and flexibility of dedicated short codes, but at a fraction of the cost. However, toll-free numbers cannot currently send high throughput MMS messages, and we are working with our partners to fix this. Until this feature is added, all outbound MMS messages will be sent from a separate short code. If you bring your own toll-free number, we will text-enable it without affecting its current voice capabilities. If Trumpia provisions a new toll-free number for you, it will only be text enabled until voice can be added.
While wireless carriers and aggregators have not developed support for these numbers yet, this channel will use local 10-digit phone numbers that are provisioned to send mass messages for commercial purposes. They will essentially work like dedicated short codes for most features, but without the expensive cost it normally takes to provision these numbers.