Why Use Multi-channel Messaging for Customer Service
Texting is great for customer service because features like Multi-channel Messaging help you reach your customers and answer any questions they have.
Multi-channel messaging is the technique of sending messages to contacts across multiple channels in order to reach the widest number of customers or contacts. While it traditionally refers to email and SMS messaging, there are other channels too, like voice messages or MMS picture messages. This is particularly effective for industries or departments like Customer Service that need to reach their contacts quickly, across multiple channels. Not all text or email companies can carry out multi-channel messaging, but luckily Trumpia can. Our SMS and Email automation allows us to tailor your messages to your contacts in real time, and all of our channels work in conjunction so you are only sending messages to contacts on channels that they want to receive messages on. When you add on top our powerful automation and workflows, industries or departments like Customer Service will see a substantial gain in customer satisfaction and a massive ROI on your messaging dollars.