Why Use SMS Marketing for Customer Service
Texting is great for customer service because features like SMS Marketing help you reach your customers and answer any questions they have.
SMS Marketing is the marketing and advertising technique of sending text messages to customers in order to promote a company’s products and services. SMS Marketing is widely used in a variety of industries, including Customer Service, and many Fortune 500 companies rely on SMS Marketing in order to meet and beat their revenue goals. SMS Marketing is very similar to Mass Texting, in that industries like Customer Service can use this powerful messaging channel to reach thousands of customers instantly, no matter where they are. Whether it’s for sending coupons, sales alerts, event invitations, special offers, abandoned cart reminders, or reminders for upcoming sales, the reach and impact that SMS Marketing can have on a business is unprecedented. Of course, not all SMS Marketing services are the same. Only Trumpia can automate interactions with your subscribers in meaningful ways, leading to better customer retention and an increase in ROI and customer satisfaction.