Why Use SMS Auto Responder for Customer Service
Texting is great for customer service because features like SMS Auto Responder help you reach your customers and answer any questions they have.
An SMS Auto Responder is an automated program from an SMS messaging service that automatically replies to a customer when they text in to a company's phone number. They can be pre-programmed to respond how you want them to customers. This helps industries and organizations like Customer Service to give customers information or just to simply greet them when they join their mobile marketing lists. SMS Auto responders can help Customer Service customers to better service their contacts by giving them helpful information and, with Trumpia’s automation, can even answer questions and direct them to the appropriate department or employee. SMS Auto responders can even ask customers questions and then capture their answers so that you can use that information to better target your messages in the future. Trumpia’s automation goes above and beyond auto responders, allowing customers to carry out complex workflows when contacts text in, like initiating a drip campaign or helping with lead generation and qualification.