Why Use SMS Drip Campaigns for Customer Service
Texting is great for customer service because features like SMS Drip Campaigns help you reach your customers and answer any questions they have.
SMS Drip Campaigns methodically send messages at specific intervals whenever someone takes certain actions in an automated texting system. With Trumpia industries or departments like Customer Service can determine the messages and timing, then sit back and relax as we take care of the rest. What kicks off an SMS drip campaign can vary by system, but generally, it happens when a contact texts in an SMS keyword or fills out a linked form on a website. SMS drip campaigns work for many industries and departments but are specifically great for Customer Service because it allows you to reach your contacts in powerful ways that you get to choose. Common uses for drip campaigns are lead generation, employee alerts, and reminders throughout the year. The best thing about Trumpia’s drip campaigns is they are highly customizable, allowing you to choose what kind of message you want (text or email), when a message gets sent (the trigger or delay), and when to stop the drip campaign