Two Way Texting for Hotels and Hospitality

The Communication Channel With A Proven 98% Open Rate

Why Use Two-Way Texting for Hotels and Hospitality

SMS features like Two-way texting are great for the hospitality industry because it allows you to communicate with customers in real time via texting

Two-way text messaging is a way for industries or departments like Hotels and Hospitality to carry out conversations with their customers, all without having to expose their personal number. One-way interactions are a surefire way to lead to more customers feeling uncared for and opting out of your messaging lists. Two-Way SMS messaging takes customer feedback and involvement to a whole new level. Instead of keeping a company or organization at a distance, two-way SMS encourages interaction, automated or otherwise. Being able to communicate with customers means companies or departments like Hotels and Hospitality can gain invaluable insight into how their customers shop or use their services, how they make decisions, and how processes can be improved. Two-way SMS chats can be automated, semi-automated, or completely interactive depending on the company’s preferences and time constraints. Only Trumpia can carry out two-way text conversations with contacts that branch intelligently based on their answers in order to provide a personalized customer experience automatically.

Overview of Two-Way Texting for Hotels and Hospitality

The hospitality industry can use features like Two-way texting to communicate with guests and upsell things like spa packages or room service.

So how can industries or departments like Hotels and Hospitality implement two-way texting? First, you need to sign up for a text messaging service like Trumpia, then you need to build out your contact list. You can sign contacts up via SMS keywords or import existing contacts (as long as you have their express written consent) to your messaging lists. Almost every type of organization or department (like Hotels and Hospitality) can benefit from having a two-way texting solution, whether it’s for taking customer orders, answering customer questions, or responding to business inquiries. If you choose Trumpia, we can automate two-way conversations for you, allowing you to automatically answer frequently asked questions or directing customers to the correct employee or department automatically. Customer satisfaction, customer engagement, and a company’s reputation have the potential to skyrocket with a successful implementation of two-way texting. Trumpia’s automation is unmatched, allowing your organization to better meet the needs of your contacts and improve the speed of customer service.