We offer 6 levels of service. To see which ones your plan comes with, please refer to our Pricing Page. If your plan does not come with a specific service, you can also add on some of these a la carte.
For Trumpia, customer service and technical support are not an afterthought, they are a major point of emphasis. We pride ourselves on our professionalism, depth of knowledge, industry experience, and 365-day support with an average response in under 9 minutes during business hours (including major holidays and weekends). For enterprise level customers, we also offer priority support.
We offer professional onboarding, so you can be up and running more quickly. This includes access to our live webinars as well as 1-on-1 strategy and implementation sessions with an Onboarding Specialist who will get you up and running quickly. In addition to onboarding sessions, we have an extensive library of how-to-guides and videos to make sure you get the most out of our platform.
Get an Account Manager who will work with you to meet your goals and be the first person to advocate on your behalf if any issues arise.
One of the values of having a dedicated Account Manager is that they continue to work with you to make sure you get the most out of our solution, by expanding your use of our software past what you may have originally come to us for. Our team of industry experts are here to help devise effective campaigns and strategies that deliver ROI.
Trumpia is the most advanced text automation platform on the market, but we don't leave you to fend for yourself. We have a team dedicated to looking for solutions to your business objectives, so you get the most out of our software and create jaw-dropping campaigns.
A session with one of our Campaign Consultants includes brainstorming on how you can develop texting campaigns that will deliver compelling results and ROI. We will also go over strategies that our customers in your industry are using to meet their business goals.
Trumpia takes compliance very seriously, and we have an entire team in place to help you stay compliant. When you create an account, you can request to have one of our compliance specialists walk you through the do’s and don'ts of mobile messaging and answer any questions that you may have.
On top of that, our staff keeps an eye out to spot potential content violations or spam in outbound messages. Our software offers features that help you collect and manage contacts in a compliant way. When a subscriber opts-in, they automatically receive the legally required disclosures like content type and frequency.
Trumpia’s powerful API can be integrated to work seamlessly with your existing applications. Imagine the impact your in-house program could have if it could send attention-grabbing text messages too. But if you do not have a developer on site or want to devote the time to integrate, our expert custom development team can be hired to help with a variety of projects.
Our Custom Integrations include customized reporting, automated triggers, Zapier integrations, and contact synchronization.