01 Give Customers a Choice in How they Reach You
64% of consumers say they prefer texting over voice calls for customer service because 81% find it frustrating to be tied up on the phone.
- Text-enable your business’s existing number, so you offer the convenience of either calling or texting the same number.
- Trumpia helps you cater to customer channel preferences by offering text message, email, social media, and voice messaging.
02 Streamline Tasks with Automation
Trumpia’s industry-leading SMS Automation carries out tasks for you, allowing you to accomplish more and keep customers happier without the costs of more hires.
- Intelligent TextBot: Create an automated text messaging attendant that can answer common questions by branching customers down messaging paths based on how they respond to prompts.
- 1Advertise on collateral and your social media a mobile keyword like “Service” that customers can text to get help.
- 2When a customer texts it, our system can automatically text back “Do you need help with A) Billing B) Service issues, C) Product information, or D) other.”
- 3If the customer texts back B), they could automatically be sent a mobile link for how to solve common service issues like resetting an account.
- 4If they have further questions, they can simply reply back and be directed to text a customer service representative through Landline Texting.
- Auto Campaigns: Set a condition, and when it’s met, our software automatically carries out predetermined tasks. For example, send a customer a survey after their service call, and if they complete it, you can send them a promotional offer to thank them. Later, they can be added to a drip campaign as well.
- Intelligent TextBot: Create an automated text messaging attendant that can answer common questions by branching customers down messaging paths based on how they respond to prompts. See example
03 Gather More Feedback
How did the most successful business get to where they are today? They listened to their customers.
- Text surveys get faster and more responses over email or postal surveys.
- Make the surveys interactive, so they branch dynamically according to your customer’s responses, allowing you to ask deeper and more relevant questions.
04 Send Relevant Alerts
Trumpia allows you to send customers targeted messages based on their interests and behavior within our system.
- Send individualized shipment and delivery notifications.
- Automatically send case updates, reminders for webinar trainings, and important service milestones.
- Since our Smart Targeting promotes only relevant messages, it greatly boosts customer satisfaction and minimizes opt-outs.