Customer Service

Text messages have revolutionized how we communicate, quickly becoming our go-to channel for daily use. Trumpia’s powerful targeting and automation tools go further than common mass texting solutions, helping you gather more and timely feedback automatically, send relevant customer service alerts, and automate chores to increase staff productivity.

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Use Cases

  • 01 Give Customers a Choice in How they Reach You

    64% of consumers say they prefer texting over voice calls for customer service because 81% find it frustrating to be tied up on the phone.

    • Text-enable your business’s existing number, so you offer the convenience of either calling or texting the same number.
    • Trumpia helps you cater to customer channel preferences by offering text message, email, social media, and voice messaging.
  • 02 Streamline Tasks with Automation

    Trumpia’s industry-leading SMS Automation carries out tasks for you, allowing you to accomplish more and keep customers happier without the costs of more hires.

    • Intelligent TextBot: Create an automated text messaging attendant that can answer common questions by branching customers down messaging paths based on how they respond to prompts. See example
    • Auto Campaigns: Set a condition, and when it’s met, our software automatically carries out predetermined tasks. For example, send a customer a survey after their service call, and if they complete it, you can send them a promotional offer to thank them. Later, they can be added to a drip campaign as well.
  • 03 Gather More Feedback

    How did the most successful business get to where they are today? They listened to their customers.

    • Text surveys get faster and more responses over email or postal surveys.
    • Make the surveys interactive, so they branch dynamically according to your customer’s responses, allowing you to ask deeper and more relevant questions.
  • 04 Send Relevant Alerts

    Trumpia allows you to send customers targeted messages based on their interests and behavior within our system.

    • Send individualized shipment and delivery notifications.
    • Automatically send case updates, reminders for webinar trainings, and important service milestones.
    • Since our Smart Targeting promotes only relevant messages, it greatly boosts customer satisfaction and minimizes opt-outs.