Integrate with your Existing Phone System
A texting service doesn’t have to run independently from your existing phone system. Indeed, they can work together to create a better experience overall. Take, for example, when a customer doesn’t have time to wait on the line. Your representatives can text a customer to schedule a follow up call at a more convenient time-allowing you to cater to your customers needs and will leave a positive impression of your customers.
You can also integrate Trumpia with your current systems like Shopify or Zendesk, so you can automatically send messages to your customers about pending bills, provide shipping alerts, synchronize customer contact information, and more. This will help eliminate repetitive tasks that take up a lot of your reps' time and give them more opportunities to follow up with customers and handle their queues more effectively and efficiently.