SMS Integrations for Customer Service

The Communication Channel With A Proven 98% Open Rate

Learn More Why Choose Trumpia

Why Use SMS Integrations for Customer Service

Texting is great for customer service because features like SMS Integrations help you reach your customers and answer any questions they have.

When you want to add text messaging functionality to your existing business operations, SMS integrations are your best bet. They allow you to automatically send a text message when a trigger or request is made in an integrated program. SMS integrations for Customer Service are particularly helpful because they can work with the programs you already use to run your business, and often there is not much setup required. Some of Trumpia’s most common SMS integrations include automatically sending reminders for appointments or deadlines, two-factor authentication codes, updating contact information (either in Trumpia or in your current databases) based on customer behavior, and sending alerts like low balance reminders. Some of Trumpia’s biggest integrations include Salesforce, Typeform, and thousands of other programs due to our Zapier integration which can add text messaging to virtually any compatible program with very minimal setup. We even have a team of experts who can build SMS integrations for Customer Service.

Overview of SMS Integrations for Customer Service

Texting can help your customer service reps to work with multiple customers at once, and features like SMS Integrations help them stay engaged.

So how do SMS integrations for Customer Service work? First, you need a powerful text messaging partner like Trumpia that can integrate with your system, either via native integration, Zapier integration, or through our SMS API. If your program has a native SMS integration, it can often be as simple as connecting the two programs via a user interface, or by having your IT department set it up. If it is a Zapier integration, it can be as easy as using a pre-built Zapier application called a “Zap”, otherwise, you may have to have a programming team build the Zapier integration for you. The last method, SMS API integration, requires your developers to take an SMS API (like Trumpia’s) and integrate it with your current system so that you can send text messages when certain conditions are met. Some basic Zapier integrations include Google sheets, Slack, Hubspot, Mailchimp, Patreon, Shopify, and Workable.