Why Use Automated Text Messaging for Customer Service
Texting is great for customer service because features like Automated Text Messaging help you reach your customers and answer any questions they have.
Automated Text Messages are SMS messages that are sent automatically to subscribers. Automated text messages help Customer Service to better reach their customers or contacts in profound and interactive ways. Automated text messages can be very simple, like automated appointment reminders that just send a single message to subscribers to remind them about an appointment or event. But with a texting service like Trumpia you can harness Automated Text Messages to do things like run complex workflows that can help with lead generation or answer frequently asked questions for you without the need to have an employee tied to the phone answering questions. Trumpia’s automated workflows allow you to send automated messages that react based on how the customer responds, so you can give them a tailored yet automated experience that is sure to help boost revenue, increase employee efficiency, and reduce the number of manual errors that every employee makes.