Why Use SMS Appointment Reminders for Customer Service
Texting is great for customer service because features like SMS Appointment Reminders help you reach your customers and answer any questions they have.
SMS Appointment reminders are automated messages that get sent to contacts to remind them about an appointment or event. The great thing about SMS appointment reminders is you can control when they are sent, like if a doctor’s office wants to send a reminder the day before an appointment, but an office might want to send a reminder a week before paperwork is due. This can help Customer Service to better reach their contacts and reduce missed appointments, saving your company both time and manpower on rescheduling. Trumpia’s appointment reminders can help Customer Service because they can do even more than just remind contacts about appointments, they can include links to reschedule appointments automatically. This lets your business better use your employee’s time because they don't need to track down customers or employees in order to reschedule appointments. In addition, Trumpia can create automated workflows that can run campaigns to get more appointments in order to maximize revenue or efficiency.