What are Text Message Surveys?
Text message surveys are SMS messages sent to subscribers in order to get feedback on their experience with your organization, service, or product. Subscribers generally text a special mobile keyword, and are automatically sent a series of questions. As they respond, their answers are automatically collected into the user’s database.
With Trumpia’s text messaging surveys, businesses can do even more. For example, rather than a linear series of questions, you can ask different questions based on how the customer responds. You can also powerfully use the captured answers to target future messages, so you send relevant information based on their responses.