What are Text Message Surveys?
Text message surveys are sent to subscribers in order to gain valuable insight and feedback on their experience with your business or organization. Subscribers can either be sent a survey as part of a messaging campaign, or opt themselves in to answer a survey by texting in a mobile keyword. All of their answers are stored in your database so you can analyze and adapt based on their feedback.
Trumpia’s Automated Workflows carry out complex SMS survey campaigns for you, with no coding required. You can even incentivize customers to fill out your surveys by offering them a coupon when they finish, leading to even higher revenue and repeat business. If they rate your organization highly, we can automatically direct them to leave a review on Yelp, Google, or any review site. If they were unsatisfied with your product or service, we won't direct them to leave review, and you can automatically have a text message sent to a manager to reach out.