What are Text Message Surveys?
Text message surveys are SMS messages sent to subscribers in order to get feedback on their experience with your company. This is especially effective because text messages are seen more frequently than email surveys and filled out far more often than paper surveys.
SMS survey tools and questionnaires allow your business to branch questions into multiple directions based on responses received, and monitor your results to change your strategy when needed. Data regarding customer names and emails will be collected automatically through the survey process, making your database of customers as current as possible.
With Trumpia's text messaging surveys, businesses can get valuable feedback and capture data from their subscribers. This will give you the information needed to better target your customers and improve customer satisfaction.