Retail

Text messages have revolutionized how we communicate, quickly becoming our go-to channel for daily use. Trumpia’s powerful targeting and automation tools go further than common mass texting solutions, helping retail stores promote targeted sales, send relevant customer service alerts, and manage staff across all locations.

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Use Cases

  • 01 Get Customers In For Sales

    Texting has an unmatched read rate of 98%, making it the most effective way to promote upcoming sales and increase in-store traffic.

    • Build your subscriber database with mobile keywords that customers can text to receive deal alerts and coupons.
    • Make new product announcements to all of your customers or just the ones who expressed interest in the product.
    • Periodically send more information about big ticket items to better educate the customer and bring them in.
  • 02 Provide Better Service

    Text-enable your business’s existing phone number, so your customers never have to wait on hold or play phone tag for customer service.

    • Send delivery notifications to your customers via text, email, or voice broadcast from our integrated platform.
    • Use our Text Bot to automatically answer common questions and direct customers to the right information.
    • Gauge customer satisfaction with an SMS survey for higher participation.
  • 03 Manage Employees Across All Locations

    Texting isn’t just for customers; your employees text too! Use Trumpia to powerfully manage your staff.

    • With texts getting responded to 60x quicker than emails, you’ll be able to find shift coverage or new hires quickly.
    • Send critical alerts, company announcements, or specific benefits reminders to employees.
    • With Trumpia’s enterprise-grade Access Control, you can keep data for different locations separate, so they only have permission to message customers in their area.