Text Marketing For Restaurants

Texting For Restaurants

Restaurants thrive or fail due to their ability to get people in the door. While traditional methods of advertising like flyers, radio ads, commercials, and email have their place, they are expensive and increasingly getting fewer results. That’s why businesses are turning to restaurant text messaging in order to get more customers interested and promote their specials more effectively. Trumpia’s industry-leading and powerful SMS Marketing software for restaurants allows them to get more customers in the door and generate repeat business year round through targeted communications and intelligent automation.

SMS Use Cases for Restaurants

  • Get More Customers with Restaurant Text Messaging

    With text messages, it’s now easier than ever to connect with customers in real time. This is great to send restaurant text messages about timely deals and promotions, especially since the average response time for a text message is 90 seconds! With SMS marketing for restaurants, send out promotional weekly specials in order to increase the number of customers. Do you have a new item on your menu? An efficient and effective way to get your dishes promoted is by sending a mass text. This lets you message your entire customer base in seconds, helping you to drive business whenever things get slow or your menu changes.

    Manage Day-to-Day Operations Better

    Whether you have multiple employees or multiple locations, it is important to keep things consistent and secure. For larger restaurant chains, an important aspect to consider when conducting marketing and communications is to maintain brand continuity across all locations. Access Control gives restaurants the ability to manage multiple users under a single account, restricting access to only necessary features for each location. Messaging templates are shared between users and locations to ensure all restaurants are sending similar looking messages and produce a consistent customer experience.

  • Communicate with Guests using SMS Messaging

    People are busy and plans often change, so it is important for restaurants to make sure reservations are kept. A text message reminder for restaurants will make sure your customers don’t forget their reservations. With Two-way texting you can take and receive to-go orders and coordinate with any delivery drivers as needed. With Two-way texting you can easily take reservation requests as well as send reminders before their reservation so they make sure they show up on time.

    Get More Customers Signed Up For Alerts

    By setting up a mobile keyword like “Menu” for customers to text in, a text message system like Trumpia can automatically text them an MMS picture of your menu, and we can then text them further things like coupons in order to entice them to purchase. With Trumpia’s Smart Targeting, restaurants can send customers specialized coupons and offers that are most relevant to them. By doing this, the likelihood of a customer returning to your restaurant will increase and provide consistent revenue.

  • Use SMS for Employee Scheduling

    Scheduling employee shifts can be extremely difficult, as employees often make sporadic vacation plans or might miss a few days due to illness. If a situation occurs where an employee cancels a shift last minute, utilize texting as well as other channels to send a message to all employees asking if they want to pick up some extra hours. This helps you maintain a consistent number of staff, send employees their schedules and quickly cover missed shifts.

    Get Feedback with SMS Surveys

    Feedback from your customers is crucial and if any issues arise with your restaurant, you’d want to address them before they end up on review sites like Foursquare or Yelp. Through SMS surveys, gather information from your customers about what your restaurant is doing well and where you can improve. Or get feedback by sending out text message polls to ask about what type of menu items customers would like to see or what types of promotions would bring them into the restaurant.

What Restaurants Are Saying About Trumpia

  • jamba juice

    “Trumpia’s SMS marketing provides us with the most direct, immediate and affordable way to connect with local residents and quickly build a loyal following. The return on investment we’ve enjoyed since we began using Trumpia’s platform has been tremendous.”

    - Brett Thomas, Owner of Jamba Juice Bakersfield