Text Messaging for Hotels and Hospitality

How Hotel Text Messaging Works

• Texting for Room Service and Housekeeping

  Make it easy for your guests to request room service or housekeeping by text-enabling your landline. Use your hotel or concierge phone number for both voice call and texting. This lets your service staff or concierge reach your customers instantly and handle multiple requests at the same time, something they can't do with phone or email. Instead of calling your help desk for more towels or toiletries guests can text what they need and your staff can deliver supplies quickly.

  Guest Satisfaction Surveys

  With a 7.5x higher response rate than email, SMS surveys will get you better feedback instantly, meaning you can implement improvements quickly. It’s also perfect for learning about your guests, like finding out if a business traveler is in the city often, allowing you to send them offers more often or add them to your VIP list. It’s also perfect for catching any issues before they arise on Yelp or other review sites, allowing your management to make things right with customers and provide the best possible experience in the future.

• Sign Guests Up And Send Them Offers

  Signing customers up is as easy as setting up a mobile keyword for guests to text in. You can then get more guests to make bookings by sending mobile coupons using Trumpia’s keywords or leveraging text-to-download for your mobile app. This is perfect for attracting repeat business and filling empty rooms during traditionally slow periods like the off-season.
  
  You can even automatically send targeted promotions with our Smart Targeting to customers based on their preferences, interests or behavioral history. For example, you can send SMS coupons to your hotel spa for vacation travelers, and mobile offers for your frequent business travelers. Not only will you increase revenue, but you’ll increase utilization of your facilities and amenities automatically!

  Streamline Operations with Texting

  Free up your staff while still fielding customer support questions. You can send a link about an event you’re holding and then interested guests will get reminders for things like registration or travel plans. Then, have a text reminder automatically sent the night before the event to everyone who clicked the link. Texting is also the best way to communicate with your staff internally, as they need to be alerted for time-critical information or can get quick reminders about new tasks that need to be finished. Plus, there’s no better way to cover open shifts than sending out a quick SMS to your staff asking them if they would like more hours for covering a vacant shift.