Use Cases
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01 Boost Revenue
Texting has an unmatched read rate of 98%, making it the most effective way to increase guest bookings year round.
- Increase reservations and sales during the off-season by sending text promotions such as discounts for repeat visits.
- Promote your mobile app by sending them a text link to download. With a nearly 6x higher click-through rate than email, you’ll see app downloads skyrocket.
- Use our unique Smart Targeting tool to reduce opt-outs by sending targeted offers based off of the guest’s interests or favorite location.
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02 Streamline Customer Communications
Texting lets guests ask questions, make service requests, and shortens the front desk line by streamlining the check-in and check-out processes.
- 60% of customers nowadays would rather text over call for service.
- Remind guests of upcoming reservations with automated text reminders that are synced with your existing reservation system.
- Answer guest questions automatically with our intelligent Text Bot. For example
- Right after check-in, ask if they need a wake up call and let them know about breakfast hours.
- The night before checkout, ask what time they’re checking out, if they need a late checkout, or use the same credit card that is on file.
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03 Improve Guest Satisfaction
Trumpia makes it easy to keep guests coming back time and time again.
- Improve service by soliciting feedback from guests with SMS surveys that’ll get 7.5x more responses than email.
- Automatically send a link to your review page to guests who said they enjoyed their stay, and initiate damage control for dissatisfied guests before they tarnish your reputation.
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04 Communicate with Employees
Trumpia makes sending important announcements and coordinating employees schedules faster and more effective.
- Alert employees to deliver more amenities to a room.
- Fill missed shifts using text alerts to quickly find a replacement.
- Make recruiting and employee referrals easy by texting in keywords.